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𝙉𝙊𝙍𝙏𝙃𝙒𝙀𝙎𝙏 𝘿𝙃𝙈𝙏 𝙎𝙏𝘼𝙁𝙁 𝙈𝙀𝙈𝘽𝙀𝙍𝙎 𝙏𝙍𝘼𝙄𝙉𝙀𝘿 𝙊𝙉 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝘾𝘼𝙍𝙀
A team of Public Relations Officers from the Ministry of Health Headquarters led by Dr Christopher Nyanga, conducted a two days customer care training workshop to equip staff members with proper techniques and best practices to deal with customers.
Dr Sandra Maripe, expressed her delight in her welcome remarks. “I am humbled and thrilled as today’s training touches on one of the critical values of the Ministry of Health- customer focus”
When addressing staff members, Dr Nyanga pleaded with staff members to always 𝒔𝒆𝒓𝒗𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒘𝒊𝒕𝒉 𝒄𝒐𝒖𝒓𝒕𝒆𝒔𝒚, 𝒐𝒏-𝒕𝒊𝒎𝒆 𝒂𝒏𝒅 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒆 𝒇𝒆𝒆𝒅𝒃𝒂𝒄𝒌 𝒕𝒐 𝒕𝒉𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓. He underscored that a “ happy customer is the pillar of every successful organisation and an upset customer is a threat to the success of any business.”
Topics covered included: 𝒆𝒇𝒇𝒆𝒄𝒕𝒊𝒗𝒆 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏, 𝒄𝒐𝒏𝒇𝒍𝒊𝒄𝒕 𝒓𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝒕𝒆𝒍𝒆𝒑𝒉𝒐𝒏𝒆 𝒆𝒕𝒊𝒒𝒖𝒆𝒕𝒕𝒆.
When closing, Head of Preventative Dr Keabetswe Solomon, conveyed special thanks and appreciation to the office of the Coordinator and Public Relations Unit for organising the training workshop. In the end Dr Solomon challenged all the participants to value feedback from customers and always treat them with respect .
Ministry of Health of Botswana
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Lusaka — African health ministers and partners are calling for increased investment in integrated health services to address the growing burden of severe noncommunicable diseases (NCDs), particularly those affecting women and underserved populations across the region. At a high-level side event during the Seventy-fifth session of the WHO Regional Committee for Africa, delegates emphasized the urgent need for equitable access to prevention, screening, treatment, and rehabilitation across the continuum of care for NCDs. Disparities are especially pronounced in rural areas, where health infrastructure and services remain inadequate. Breast and cervical cancers are among the leading causes of cancer-related deaths among women in sub-Saharan Africa—particularly cervical cancer, which is both preventable and treatable. It remains the most common cause of cancer death for women in the region. In 2022, Africa accounted for nearly a quarter (23%) of the 76 000 global cervical cancer deaths. Meanwhile, severe NCDs such as Type 1 diabetes, sickle cell disease, and heart conditions claim more than half a million lives annually, including among children, adolescents, and young adults in some of the continent’s poorest communities. Inequitable access to health services continues to hinder efforts to reduce this burden. To improve cervical and breast cancer care in the region, urgent investment is needed in leadership, governance, and financing. Strengthening these foundations is critical in the current funding landscape. Advancements in strategic planning, healthcare infrastructure, workforce training, and—most importantly—equitable access to screening, diagnostic, and treatment services are essential. To address these challenges, WHO and its partners showcased successful integrated models such as the Women’s Integrated Care for Cancer Services (WICS), the BEAT Breast Cancer Project, and the PEN-Plus Strategy. WICS strengthens early detection, treatment, and integration of women’s cancer services into primary health care systems in Côte d’Ivoire, Kenya, and Zimbabwe. The BEAT Breast Cancer Project is a transformative multi-year initiative aimed at reducing breast cancer mortality among women in Tanzania and Ghana through early detection, timely diagnosis, and comprehensive treatment access. “PEN-Plus, WICS and the BEAT Breast Cancer Initiative are models for a new standard of care, rooted in equity, access and health justice. I urge countries to prioritize policies that embed these models into broader health system strengthening, said Dr Mohamed Janabi, WHO Regional Director for Africa”. Côte d’Ivoire offers a compelling example of progress, combining high HPV vaccination coverage—reaching over three million girls (91.4%)—with WICS-supported community-based screening campaigns to strengthen cervical cancer prevention. In Kenya, cervical cancer screening has been successfully integrated into national health services. “This gathering marks a pivotal moment to accelerate action for breast cancer prevention in Africa. We deeply value the leadership of the Ministries of Health of Ghana and Tanzania, and the steadfast support of the Pfizer Foundation in helping us achieve this milestone. The side event builds momentum for the policy prioritization of women’s cancers, partnerships to strengthen the broader women’s cancer ecosystem, and advance a health-systems approach to breast cancer prevention and management”, said Dr Somesh Kumar, Senior Director, Jhpiego. PEN-Plus expands access to care for severe NCDs at the district hospital level. Since its implementation, 20 countries in Africa have increased access to services for severe NCDs. Over 15 000 people are currently receiving treatment for chronic conditions such as sickle cell disease and Type 1 diabetes through PEN-Plus clinics.
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