{"id":5608,"date":"2024-08-07T07:31:14","date_gmt":"2024-08-07T07:31:14","guid":{"rendered":"https:\/\/afiyafrica.com\/?p=5608"},"modified":"2024-08-07T07:31:14","modified_gmt":"2024-08-07T07:31:14","slug":"botswana-northwest-staff-members-trained-on-customer-care","status":"publish","type":"post","link":"https:\/\/afiyafrica.com\/index.php\/en\/news\/botswana-northwest-staff-members-trained-on-customer-care\/","title":{"rendered":"Botswana : Northwest staff members trained on customer care"},"content":{"rendered":"
\n
\n \t<\/i> Read Time:<\/span>59 Second <\/div>\n\n <\/div>

\ud835\ude49\ud835\ude4a\ud835\ude4d\ud835\ude4f\ud835\ude43\ud835\ude52\ud835\ude40\ud835\ude4e\ud835\ude4f \ud835\ude3f\ud835\ude43\ud835\ude48\ud835\ude4f \ud835\ude4e\ud835\ude4f\ud835\ude3c\ud835\ude41\ud835\ude41 \ud835\ude48\ud835\ude40\ud835\ude48\ud835\ude3d\ud835\ude40\ud835\ude4d\ud835\ude4e \ud835\ude4f\ud835\ude4d\ud835\ude3c\ud835\ude44\ud835\ude49\ud835\ude40\ud835\ude3f \ud835\ude4a\ud835\ude49 \ud835\ude3e\ud835\ude50\ud835\ude4e\ud835\ude4f\ud835\ude4a\ud835\ude48\ud835\ude40\ud835\ude4d \ud835\ude3e\ud835\ude3c\ud835\ude4d\ud835\ude40<\/p>\n

 <\/p>\n

A team of Public Relations Officers from the Ministry of Health Headquarters led by Dr Christopher Nyanga, conducted a two days customer care training workshop to equip staff members with proper techniques and best practices to deal with customers.<\/p>\n

 <\/p>\n

Dr Sandra Maripe, expressed her delight in her welcome remarks. \u201cI am humbled and thrilled as today’s training touches on one of the critical values of the Ministry of Health- customer focus\u201d<\/p>\n

 <\/p>\n

When addressing staff members, Dr Nyanga pleaded with staff members to always \ud835\udc94\ud835\udc86\ud835\udc93\ud835\udc97\ud835\udc86 \ud835\udc84\ud835\udc96\ud835\udc94\ud835\udc95\ud835\udc90\ud835\udc8e\ud835\udc86\ud835\udc93\ud835\udc94 \ud835\udc98\ud835\udc8a\ud835\udc95\ud835\udc89 \ud835\udc84\ud835\udc90\ud835\udc96\ud835\udc93\ud835\udc95\ud835\udc86\ud835\udc94\ud835\udc9a, \ud835\udc90\ud835\udc8f-\ud835\udc95\ud835\udc8a\ud835\udc8e\ud835\udc86 \ud835\udc82\ud835\udc8f\ud835\udc85 \ud835\udc84\ud835\udc90\ud835\udc8e\ud835\udc8e\ud835\udc96\ud835\udc8f\ud835\udc8a\ud835\udc84\ud835\udc82\ud835\udc95\ud835\udc86 \ud835\udc87\ud835\udc86\ud835\udc86\ud835\udc85\ud835\udc83\ud835\udc82\ud835\udc84\ud835\udc8c \ud835\udc95\ud835\udc90 \ud835\udc95\ud835\udc89\ud835\udc86 \ud835\udc84\ud835\udc96\ud835\udc94\ud835\udc95\ud835\udc90\ud835\udc8e\ud835\udc86\ud835\udc93. He underscored that a \u201c happy customer is the pillar of every successful organisation and an upset customer is a threat to the success of any business.\u201d<\/p>\n

 <\/p>\n

Topics covered included: \ud835\udc86\ud835\udc87\ud835\udc87\ud835\udc86\ud835\udc84\ud835\udc95\ud835\udc8a\ud835\udc97\ud835\udc86 \ud835\udc84\ud835\udc90\ud835\udc8e\ud835\udc8e\ud835\udc96\ud835\udc8f\ud835\udc8a\ud835\udc84\ud835\udc82\ud835\udc95\ud835\udc8a\ud835\udc90\ud835\udc8f, \ud835\udc84\ud835\udc90\ud835\udc8f\ud835\udc87\ud835\udc8d\ud835\udc8a\ud835\udc84\ud835\udc95 \ud835\udc93\ud835\udc86\ud835\udc94\ud835\udc90\ud835\udc8d\ud835\udc96\ud835\udc95\ud835\udc8a\ud835\udc90\ud835\udc8f \ud835\udc82\ud835\udc8f\ud835\udc85 \ud835\udc95\ud835\udc86\ud835\udc8d\ud835\udc86\ud835\udc91\ud835\udc89\ud835\udc90\ud835\udc8f\ud835\udc86 \ud835\udc86\ud835\udc95\ud835\udc8a\ud835\udc92\ud835\udc96\ud835\udc86\ud835\udc95\ud835\udc95\ud835\udc86.<\/p>\n

 <\/p>\n

When closing, Head of Preventative Dr Keabetswe Solomon, conveyed special thanks and appreciation to the office of the Coordinator and Public Relations Unit for organising the training workshop. In the end Dr Solomon challenged all the participants to value feedback from customers and always treat them with respect .<\/p>\n

 <\/p>\n

Ministry of Health of Botswana<\/p>\n

\n
\n \n
\n \n \"Happy\"\n <\/a>\n
\n Happy <\/div>\n
\n 0<\/span>\n \n 0<\/span> %<\/span>\n <\/div>\n <\/div>\n\n
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\n Sad <\/div>\n
\n 0<\/span>\n 0<\/span> %<\/span>\n <\/div>\n <\/div>\n\n
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\n Excited <\/div>\n
\n 0<\/span>\n 0<\/span> %<\/span>\n <\/div>\n <\/div>\n\n
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\n Sleepy <\/div>\n
\n 0<\/span>\n \n 0<\/span> %<\/span>\n <\/div>\n <\/div>\n\n
\n \n \"Angry\"\n <\/a>\n
Angry<\/div>\n
\n 0<\/span>\n 0<\/span> %<\/span>\n \n <\/div>\n <\/div>\n\n
\n \n \"Surprise\"\n <\/a>\n
Surprise<\/div>\n
\n 0<\/span>\n 0<\/span> %<\/span>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n\n ","protected":false},"excerpt":{"rendered":"

\ud835\ude49\ud835\ude4a\ud835\ude4d\ud835\ude4f\ud835\ude43\ud835\ude52\ud835\ude40\ud835\ude4e\ud835\ude4f \ud835\ude3f\ud835\ude43\ud835\ude48\ud835\ude4f \ud835\ude4e\ud835\ude4f\ud835\ude3c\ud835\ude41\ud835\ude41 \ud835\ude48\ud835\ude40\ud835\ude48\ud835\ude3d\ud835\ude40\ud835\ude4d\ud835\ude4e \ud835\ude4f\ud835\ude4d\ud835\ude3c\ud835\ude44\ud835\ude49\ud835\ude40\ud835\ude3f \ud835\ude4a\ud835\ude49 \ud835\ude3e\ud835\ude50\ud835\ude4e\ud835\ude4f\ud835\ude4a\ud835\ude48\ud835\ude40\ud835\ude4d \ud835\ude3e\ud835\ude3c\ud835\ude4d\ud835\ude40   A team of Public Relations Officers…<\/p>\n","protected":false},"author":4,"featured_media":5609,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[581],"tags":[1261,676,1463,1461,674],"class_list":["post-5608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-afiya-en","tag-africa-health","tag-botswana-en","tag-customer-care","tag-health-in-africa"],"yoast_head":"\nBotswana : Northwest staff members trained on customer care -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/afiyafrica.com\/index.php\/en\/news\/botswana-northwest-staff-members-trained-on-customer-care\/\" \/>\n<meta property=\"og:locale\" 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