{"id":3216,"date":"2022-08-15T08:04:37","date_gmt":"2022-08-15T08:04:37","guid":{"rendered":"https:\/\/afiyafrica.com\/?p=3216"},"modified":"2022-08-15T08:04:37","modified_gmt":"2022-08-15T08:04:37","slug":"mali-rapprochement-des-usagers-aux-prestations-la-cmss-au-bout-du-fil","status":"publish","type":"post","link":"https:\/\/afiyafrica.com\/index.php\/actualite\/mali-rapprochement-des-usagers-aux-prestations-la-cmss-au-bout-du-fil\/","title":{"rendered":"Mali Rapprochement des usagers aux prestations : La CMSS au bout du fil"},"content":{"rendered":"
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\n \t<\/i> Read Time:<\/span>2 Minute, 12 Second <\/div>\n\n <\/div>

Un centre d\u2019appel vient d\u2019\u00eatre mis \u00e0 la disposition des assur\u00e9s et des conventionn\u00e9s de la Caisse Malienne de S\u00e9curit\u00e9 Sociale.<\/p>\n

La Ministre de la Sant\u00e9 et du D\u00e9veloppement Social Mme Di\u00e9minatou SANGAR\u00c9 a pr\u00e9sid\u00e9 la c\u00e9r\u00e9monie de lancement d\u2019une ligne verte dont le but est de prendre en compte les pr\u00e9occupations des usagers de la CMSS. C\u2019\u00e9tait le vendredi 12 ao\u00fbt 2022 au si\u00e8ge de la structure.<\/p>\n

Apr\u00e8s des appels inauguraux bien concluants vers ce nouveau Centre d\u2019appel, les retrait\u00e9s r\u00e9agissent et saluent l\u2019initiative. \u00ab Nous sommes combl\u00e9s de joie avec la mise en ligne de ce num\u00e9ro vert. Nous allons gagner en temps et \u00e9conomiser nos sous tout simplement en tapant le 80002238 pour avoir tout renseignement susceptible de nous satisfaire \u00bb<\/strong><\/em>, a d\u00e9clar\u00e9 Seydou Monzon TRAORE, Pr\u00e9sident de la F\u00e9d\u00e9ration Nationale des Associations des Retrait\u00e9s.
\n\u00ab Nous sommes satisfaits de ce centre qui nous \u00e9vitera les d\u00e9placements inutiles et co\u00fbteux \u00bb<\/strong><\/em> dira le G\u00e9n\u00e9ral \u00e0 la retraite Minkoro KANE, Pr\u00e9sident de l\u2019Association des Anciens Combattants Militaires Retrait\u00e9s Veuves et Victimes de Guerre au Mali. Selon Souaibou Hamadoun TRAOR\u00c9, Chef service relation client, ce centre est ouvert de 08 h \u00e0 16 h du lundi au vendredi et a en son sein 05 positions avec une capacit\u00e9 de 200 appels par position et par jour. Ainsi, les r\u00e9clamations transmises seront trait\u00e9es par les services concern\u00e9s de la CMSS. Pour mieux suivre les activit\u00e9s de ce centre d\u2019appels, un rapport p\u00e9riodique sera fourni par les agents qui g\u00e8rent le num\u00e9ro vert. La Ministre de la Sant\u00e9 et du D\u00e9veloppement Social Mme, Di\u00e9minatou SANGAR\u00c9 initiatrice de ce projet,se dit fi\u00e8re de pr\u00e9sider cette c\u00e9r\u00e9monie. Elle nous apprend que ce centre d\u2019appel figure dans le Contrat d\u2019Objectifs Moyens (COM) 2020-2022 sign\u00e9 entre la CMSS et son Conseil d\u2019Administration pour moderniser davantage l\u2019offre de services aux assur\u00e9s de la caisse. \u00ab L\u2019op\u00e9rationnalisation de la ligne verte que j\u2019ai le plaisir de lancer officiellement\u2026, et dont l\u2019acc\u00e8s est gratuit pour tout appelant, va permettre de fa\u00e7on significative \u00e0 : -am\u00e9liorer la qualit\u00e9 de l\u2019information \u00e0 l\u2019endroit des assur\u00e9s ; -traiter de fa\u00e7on diligente toutes les r\u00e9clamations adress\u00e9es \u00e0 la CMSS \u00e0 partir du front-office ; -am\u00e9liorer la relation avec les clients ; -renforcer l\u2019offre de services aux assur\u00e9s \u00bb. En guise de conclusion, la Cheffe du d\u00e9partement de la sant\u00e9 invite les assur\u00e9s, particuli\u00e8rement les affili\u00e9s actifs et retrait\u00e9s ainsi que les prestataires de l\u2019Assurance Maladie Obligatoire (AMO) \u00e0 utiliser le centre d\u2019appel de la CMSS au 80002238.
\nCcom-MSDS<\/p>\n

Minist\u00e8re de la sant\u00e9 et du d\u00e9veloppement social du Mali<\/p>\n

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Un centre d\u2019appel vient d\u2019\u00eatre mis \u00e0 la disposition des assur\u00e9s et des conventionn\u00e9s de…<\/p>\n","protected":false},"author":1,"featured_media":3217,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[12,154],"tags":[776,62],"class_list":["post-3216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-mali","tag-caisse-malienne-de-securite-sociale","tag-sante-en-afrique"],"yoast_head":"\nMali Rapprochement des usagers aux prestations : La CMSS au bout du fil -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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